Returns, Replacement & Warranty Policy

At a glance

1. What we accept for return

Within 7 days of delivery, you may return a product that:

• is defective or does not work on arrival,
• was damaged in transit, or
• is not the product you ordered.

We do not accept returns for change of mind or no-longer-needed products.

2. How to report a problem

1. Email contact@techovn.com within 7 days of delivery with your order number, the product serial number, a description of the problem, and clear photos or a short video (include the packaging and shipping label for transit damage).
2. We reply with a return authorisation number once we confirm the claim is eligible. Do not ship anything without it.
3. We arrange courier pickup at our cost. Please pack the product with all accessories in its original packaging.

3. Inspection, replacement and refund

• We inspect the returned product within 5 working days of receiving it.
• If the fault is confirmed, we dispatch a replacement within 7 working days.
• If a replacement is not available, or the same fault happens again, we refund the order value for that product by bank transfer within 7 working days of approval. We issue a credit note for GST purposes.
• If a return is not approved, we tell you why and send the product back. Return freight is charged to you in that case.

4. Missing parts

If a returned product is missing accessories, cables, seals, or original packaging, we deduct the cost of the missing items from any refund, or invoice it before dispatching the replacement.

5. Not eligible for return

• Products that have been installed, energised, paired, or configured
• Damage from misuse, wrong wiring, or incorrect installation
• Damage from voltage surges, lightning, or other electrical faults outside the product
• Broken seals or signs of tampering
• Unauthorised firmware changes or modifications
• Physical damage after delivery

These exclusions do not apply where the problem is a manufacturing defect that you could not have caused.

6. Custom and bulk orders

Products made or configured to your specification as part of a bulk order cannot be returned for change of mind. If they arrive defective, damaged, or not as agreed, the same 7-day process above applies.

7. Warranty

All products carry a 24-month warranty from the date of dispatch.

• We repair or replace a product that fails because of a manufacturing defect.
• Tech OVN pays freight in both directions for warranty claims.
• The warranty does not cover the exclusions in section 5, or damage from fire, flood, or other events outside our control.

To claim, email contact@techovn.com with your order number and serial number.

8. Your legal rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian law.

9. Contact and grievances

• Tech OVN Private Limited
• Registered office: 57–58 KM Milestone, Delhi–Jaipur Highway, NH-8, Bahoda Kalan, Binola, Gurugram, Haryana 122413, India
• Email: contact@techovn.com
• Phone: +91 92891 14671 (9:00 am to 6:30 pm IST)

See also our Privacy Policy.